Returns

We thoroughly inspect all hair before shipment to ensure consistency and quality. Due to health regulations, hygiene concerns, and the nature of the product we do not accept returns. Items may not be exchanged or refunded. There are a few exceptions to this policy, please read our “exchanges” section. To see if you qualify for an exchange.

Exchanges

Exchanges (if applicable) We only replace items if they are defective. Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Our Exchange policy must meet the following criteria below:
Requests must be made within 48 hours (2) days of receipt of your order.

Please Note :

Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.
If the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange policies are voided.

The hair must remain in the bundle and not be untied at the top.

Merchandise must be physically received before an exchange can be granted.